Our Terms & Conditions
Welcome to The Swedzo Furniture Company website, owned and operated by Swedzo. By accessing or using our website, you agree to comply with and be bound by the following Terms and Conditions. Throughout these Terms and Conditions, the terms “The Swedzo Furniture Company”, “we”, “us”, and “our” refer to Swedzo, while “you” and “your” refer to the user of our website.
Your use of our website, including any purchase you make, is subject to these Terms and Conditions. If you do not agree to these Terms and Conditions, please do not use our website.
By accessing and using our website, you represent and warrant that you have read and understood these Terms and Conditions, and that you agree to be bound by them. We reserve the right to modify these Terms and Conditions at any time, so please review them regularly.
MAKING A PURCHASE
Purchasing from The Swedzo Furniture Company is easy and convenient. To make a purchase, simply search and browse our website for the products you want and add them to your shopping basket. You can then proceed to place your order online by clicking the ‘confirm button’. Alternatively, you can purchase directly from us by calling or whatsapp our sales team on +447915634083. Please note that we will still need to take your details in order to deliver your order.
Confirmation of Order COD: When a customer places an order for cash on delivery, our team will contact the customer to confirm the order details. Deposit: In some cases, we may ask for a small deposit to be paid before the item is dispatched. This deposit amount will not be returned if the item has been dispatched and customer cancelled the order.
Once we have received your payment, we will pick and pack your purchase before dispatching it to your designated address. Please note that the color representation may vary, and kindly refer to our website for more details.
OUT OF STOCK ITEMS
At The Swedzo Furniture Company, we strive to keep all items listed on our website in stock. However, sometimes we may face unforeseen situations where a certain item may be sold out in-store or out of stock with our suppliers. If this happens, we will promptly notify you via email and provide you with an estimated delivery date for the item, an alternative product option, or a full refund. If you want to confirm the availability of a product before making a purchase, please don’t hesitate to contact us. We apologize for any inconvenience this may cause and appreciate your understanding.
DELIVERY OF YOUR ORDER
At The Swedzo Furniture Company, we offer free standard delivery to UK mainland destinations. Our standard delivery takes place between 9 am and 5 pm Monday to Friday, and we aim to deliver your order within 2-3 working days of receiving your payment. If for any reason we are unable to meet this deadline, we will contact you by phone or email to reconfirm the delivery time or provide you with the option to cancel your order without any penalty.
Please note that our delivery partners require a signature upon delivery. If you are not available to sign for your order, our couriers may attempt to leave your order with a neighbour. However, if you prefer to have your order delivered to your address only, please contact us to arrange this.
In the unlikely event that our couriers are unable to deliver your order, they may leave a card requesting you to contact them to rearrange the delivery on an alternate weekday or to collect the order in person from their depot where it will be held for 5 working days. Please ensure that you contact the couriers within this period to rearrange delivery, as failure to do so may result in your order being returned to us.
If you then decide to cancel the order, we reserve the right to charge for redelivery or deduct the courier’s delivery charge from any refund due, as our delivery partners do not offer free delivery. Although we offer free delivery, we are reliant on our delivery partners to fulfil the delivery of your order and therefore cannot be held responsible for any error incurred on their part. In the unlikely event that a delivery is missed or an error made by our courier, please contact us and we will do our best to resolve the issue.
At The Swedzo Furniture Company, we make every effort to provide accurate and realistic representations of our products’ colors. However, due to varying lighting conditions and differences in computer screen output, achieving a perfect representation of color can be challenging. As such, any reference to color is for guidance only, and we cannot accept responsibility for color misrepresentations. Additionally, for furniture items with natural variations in shading and grain patterns, as well as for handmade and hand-dyed rugs with shading variations from piece to piece, we cannot guarantee that the item shown on screen will be identical to the one you receive. If the item does not meet your expectations, you may still return it for a refund, but it will not be considered faulty, and you will be responsible for the cost of return shipping. Please feel free to contact us if you would like to see additional pictures of any of our products before making a purchase.
RETURNING AN ITEM
This section outlines the return policy for items purchased from the company. According to the Distance Selling Regulations, customers may return any item purchased from the company for a full refund of the original purchase price within 7 working days of the day the order is delivered. The goods must be returned unused and in the same condition as when they were sent. We do not accept returns for cash on delivery orders. However, if a customer receives an item that is damaged or not as described, they can return it at the time of delivery. We will then arrange for the delivery to be rescheduled.for card paid Customers are responsible for arranging the safe return of the goods and the return costs. The company recommends using a suitable courier and providing all necessary information to facilitate the return of the item. The goods should be returned within 14 working days, and customers must ensure that they are satisfactorily and safely wrapped in waterproof packaging or preferably in the original delivery packaging, clearly labelled with the company’s address on the front. The company is not responsible for the return of the item and will not reimburse customers for any goods that go missing in transit. If an item is returned used, dirty, or damaged, no refund will be issued.
DELIVERY ERRORS & SHORTAGES
In the unlikely event that the wrong item is delivered or that there is a shortage in your order then please contact us immediately and we will offer the following solutions: Should the wrong item have been sent in error we will arrange for a collection and on receipt the correct item will be despatched and delivered at your convenience (we will contact you to discuss the best time for you).
Any shortages with your delivery (once checked against our despatch records) will be made good.”
YOUR RIGHT TO CANCEL YOUR ORDER
This is a statement about a customer’s right to cancel their order under the Distance Selling Regulations. According to the statement, customers have a 7 working day cooling off period in which they may cancel their order. Customers can cancel their order at any time before dispatch by contacting the seller in writing. If the goods have already been dispatched, the customer should contact the seller in writing upon receiving them stating that they wish to return them and then follow the guidelines provided in section 5 for returning the order.
OUR RIGHT TO CANCEL
We may cancel the purchase contract between you and us if:
a. The goods you have ordered are unavailable for any reason;
b. We do not deliver to your area; and/or
c. One or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers. If we cancel your order we will notify you by e-mail and will reimburse any payment taken by us as soon as possible. We will not be obliged to offer any additional compensation for disappointment suffered.”
OUR LIABILITY TO YOU
This clause states that as a buyer, you are responsible for complying with all applicable regulations and legislation related to your purchase and use of the goods. This includes obtaining any necessary permits for import or export of the goods. The seller makes no representation and accepts no liability in respect of the export or import of the goods purchased.
The clause also notes that it does not limit any rights that you may have as a consumer, or any statutory rights that may not be excluded by law. In other words, the seller cannot exclude or limit their liability to you in ways that are prohibited by law.
THINGS YOU SHOULD KNOW
a) We won’t be responsible for any issues with delivering or collecting goods or for any damage caused by events beyond our control.
b) If any part of these terms is unenforceable, it won’t affect the rest of the agreement.
d) Only parties to this contract can enforce its terms, but this doesn’t affect other rights or remedies.
e) English law applies to this contract, and any disputes will be handled in English courts.
f) These terms, along with our other policies and your order, form the entire agreement about how we’ll supply goods to you. Our salespeople can’t change these terms, and we’re not liable for any misrepresentations they make (except for fraud).