Refund and Returns Policy

Refund and Returns Policy

Seller: SWEDZO LTD, registered in England and Wales, company number 13757750
Registered office: PO Box 4385, 13757750: Companies House default address, Cardiff, CF14 8LH
Email: connect@swedzo.com · Phone: +44 7915 634083

Returns are handled by our appointed agent in Europe, SWEDZO MEUBLE'S SARL.

Delivery country Return goods to
France and other EU countries SWEDZO MEUBLE'S SARL, 4 Rue de la Guivernone, 95310 Saint-Ouen-l'Aumône, France
United Kingdom PO Box 4385, 13757750: Companies House default address, Cardiff, CF14 8LH

Last updated: [DATE]

1. Your right to cancel

You have the right to cancel your order and return your goods without giving a reason.

  • United Kingdom: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
  • European Union: Directive 2011/83/EU on consumer rights, as implemented where you live.

You have 14 days from the day you receive the goods to tell us you are cancelling. Where an order arrives in several parts, the 14 days run from the day you receive the last item.

To cancel, email connect@swedzo.com with your order number before the 14 days are up, or use the model form at the end of this policy. Any clear statement will do — the form is optional.

2. Returning the goods

Once you have told us you are cancelling, send the goods back within 14 days, to the address for your country in the table above.

  • You pay the cost of return shipping when you are cancelling because you changed your mind. Furniture is bulky and this cost can be substantial. Contact us before booking a carrier — we will tell you the expected cost and, where we can, arrange collection at your cost.
  • Please return items in their original packaging where possible. This is a request, not a condition of your refund.
  • You may inspect and handle the goods as you would in a shop. If you go beyond what is needed to check their nature, characteristics and functioning, we may reduce your refund to reflect the loss in value.

3. Your refund

We refund within 14 days of receiving the goods back, or of receiving proof you have sent them — whichever comes first.

  • Refunds go to your original payment method, at no charge.
  • We refund the price of the goods plus our standard outbound delivery cost. If you chose a faster or premium delivery option, we refund only the standard amount.
  • Where our agent receives the goods on our behalf, the 14 days run from the date they receive them.

4. Items you cannot cancel

The law permits a small number of exceptions:

  • Made-to-measure or customised furniture — manufactured to your specification or clearly personalised for you.
  • Mattresses and other sealed goods, once unsealed — where the item is sealed for hygiene reasons and the seal has been broken after delivery. Mattresses can be returned if the packaging is unopened.

Neither exception affects your rights if an item is faulty, damaged or not as described.

5. Faulty, damaged or incorrect items

This applies in addition to your cancellation right and is not limited to 14 days.

Please check your delivery on arrival. If an item arrives damaged, tell us within [X] days and send photographs to connect@swedzo.com.

  • United Kingdom: under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose and as described. You have a 30-day short-term right to reject faulty goods for a full refund; after that you are entitled to repair or replacement, and to a refund if that fails.
  • European Union: under Directive (EU) 2019/771 you have a legal guarantee of conformity of at least two years from delivery, with rights to repair, replacement, price reduction or cancellation.

We pay all return costs for faulty, damaged or incorrect items. You will never be asked to pay return shipping in these cases.

6. Our agent in Europe

SWEDZO MEUBLE'S SARL handles delivery and returns in Europe on our behalf. Your contract is with SWEDZO LTD, and SWEDZO LTD remains responsible to you for your order. Returning goods to our agent at the address above discharges your obligation to return them to us.

7. Complaints

Contact us first at connect@swedzo.com — we aim to respond within 14 working days.


Model cancellation form

Complete and return only if you wish to withdraw from the contract.

To: SWEDZO LTD, connect@swedzo.com

I/We hereby give notice that I/We cancel my/our contract of sale of the following goods:

  • Goods ordered: ______________________
  • Ordered on / received on: ______________________
  • Order number: ______________________
  • Name of consumer(s): ______________________
  • Address of consumer(s): ______________________
  • Signature (paper notification only): ______________________
  • Date: ______________________