Shipping and Delivery Policy

Seller: SWEDZO LTD, company number 13757750, registered in England and Wales
Last updated: 01-Aug-2026

1. Where we deliver

We deliver to the United Kingdom and to [LIST THE EU COUNTRIES YOU ACTUALLY SERVICE].

2. How your order is fulfilled

• United Kingdom: dispatched by SWEDZO LTD from UK stock.
• France and other EU countries: dispatched from France by our appointed agent, SWEDZO MEUBLE'S SARL, on our behalf. Your contract remains with SWEDZO LTD.

Because EU orders ship from within the EU, there are no customs charges or import duties on deliveries to EU addresses. Nothing crosses a border after you order.

3. Delivery times

Destination	Standard	Earliest
United Kingdom	[03 days — 05 days]	[48 hours — 56 hours]
France	[03 days — 05 days]	[48 hours — 56 hours]
Other EU	[03 days — 05 days]	[48 hours — 56 hours]

Times are estimates from despatch, not from the date you order, and are not guaranteed dates. Our team contacts you before delivery to agree a date and time slot.

If we cannot deliver within 30 days of your order and no longer period was agreed, you may cancel for a full refund.

4. Delivery costs

Calculated at checkout from your delivery address and shown in full before you pay.

5. Prices and VAT

Once registered, EU prices must be shown inclusive of the destination country's VAT — 20% standard rate in France for furniture. Whichever you decide commercially, this page, the Terms, and the storefront price display must all say the same thing.

“Prices shown include all applicable VAT for your delivery country. There is nothing further to pay on delivery.”

6. What is and isn't included

• Delivery is to [kerbside / doorstep / room of choice — CONFIRM, and state separately for UK and EU if they differ].
• Assembly: [CONFIRM — previously offered free in Île-de-France only. State plainly where it is and is not included.]
• Please measure doorways, stairwells and lifts before ordering. We cannot be responsible for items that will not fit, and a failed delivery for that reason is treated as a change-of-mind cancellation under the Refund and Returns Policy.

7. Missed deliveries

If nobody is available at the agreed time, the carrier leaves a card and attempts redelivery. [CONFIRM: number of attempts and any redelivery charge.] After [X] failed attempts we may return the goods and treat the order as cancelled, refunding you less reasonable costs incurred.

8. Damage in transit

Risk passes to you when the goods are delivered into your physical possession. If an item arrives damaged, tell us within [X] days with photographs and we will replace or refund at our cost.

9. Contact

connect@swedzo.com · +44 7915 634083 · [hours — previously 7 days a week, 9am–9pm; confirm]